Every late shipment is a small withdrawal from customer trust.
The challenge
Delivery misses rarely trace back to one broken thing. They’re usually a handoff problem between planning, supply, warehouse, and logistics that no one owns end to end. Each function optimizes only for itself, and the miss shows up somewhere else entirely.
How this affects your team
| Persona | Pain point | Valverus capability fit |
|---|---|---|
| CEO | Customer trust, revenue risk, reputation | On-Time Delivery (OTD) root-cause analysis, KPI governance |
| COO | Operational firefighting, execution instability | Analysis of Constraints and Lean Six Sigma |
| Supply Chain Leader | Root causes scattered across planning, supply, warehouse, logistics | Planning and supply alignment, warehouse and logistics execution review |
| Customer Operations Leader | Escalations, complaints, poor customer experience | Exception management, process discipline |
Root causes
Planning, supply, warehouse, and logistics each optimize for their own function, not the end-to-end delivery outcome. Exceptions get managed reactively instead of systematically. No one has mapped which functional handoff is actually causing the miss.
Our approach
Valverus helps companies improve delivery reliability by identifying OTD/OTIF constraints and alignment opportunities across planning, supply operations, warehouse, logistics, and customer order execution. We then tackle the root causes that create service delays, customer escalations, and revenue risk, while improving and automating core processes.
Success case
Lean Six Sigma Process Reengineering Lifted On-Time Delivery to 98.8% for an Electronics Manufacturer
An electronics manufacturer was missing delivery commitments as production intervals stretched and process variation compounded across the line. The same functional-handoff breakdown described above, was showing up as a delivery problem on the outside.
Valverus applied Lean Six Sigma process reengineering to identify and eliminate root-cause variation across the production line, compressing production intervals and rebuilding the process discipline needed to hit delivery commitments consistently. The same engagement also lifted product line gross margin by 4.2 points as a byproduct of the variation reduction.
OTD Root-Cause Diagnostic
Use this tool to pinpoint which functional layer (planning, supply, warehouse, or logistics), is actually driving your delivery misses.
Frequently asked questions
Customers remember delivery failures longer than they remember the reason for them. Repeated misses erode trust and create switching risk well before revenue impact shows up in the numbers.
Firefighting persists when exceptions are handled reactively, case by case, instead of being root-caused and designed out of the process. The same failure pattern just keeps recurring under a new name.
Planning-to-supply misalignment and warehouse execution gaps are the two most common root causes, but the specific mix is different for every organization, which is why root-cause diagnosis has to happen before a fix is designed.
Systematic exception management, catching and routing problems consistently, reduces escalation volume more effectively than adding people to manage a reactive process.
Benchmarks vary by industry and order complexity, but best-in-class manufacturers typically sustain OTD in the mid-to-high 90% range with disciplined root-cause management in place.
Service misses downstream are very often symptoms of planning parameter or forecast issues upstream. The delivery problem is frequently a planning problem wearing a logistics costume.
Find out which layer is actually costing you value.
A 30-minute diagnostic maps your organization against VTOS and shows exactly where the chain breaks.
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